Terms and Conditions
To read our Terms and Conditions, simply click on the appropriate box below.
1. Loan Form
A. Your personal details will be kept in accordance with the Data Protection Act 1998, and will only be used to contact you in relation to your loan and occasional Sling Library events or promotions.
2. Loan Cost and Duration
A. All carriers are lent subject to availability, condition and suitability.
B. The standard loan period is £15 per 4 week period.
C. At our discretion you may arrange to borrow a carrier for longer, up to 12 weeks, after 12 weeks the carrier must be returned to Carry Cuddles Ltd. This is usually dependent on whether there is a waiting list.
A. A fully refundable deposit is required for each loan. The deposit will be returned in full following the timely return of the carrier, undamaged with all additional accessories.
B. The replacement of any lost carriers or accessories will be paid for out of your deposit or owed if no deposit paid. Charges for lost components will be equal to replacement cost (including any postage costs). Charges for items damaged beyond normal wear and tear will be judged on a case by case basis.
C. At our discretion, deposits may be reduced or waived for active members of the Carry Cuddles community, depending on their familiarity with the Sling Library and for those hiring following consultations.
4. Payment Methods
A. Loan costs are payable by cash, BACS or gifted Paypal payment.
B. Deposits may be given as cash, cheque, BACS or gifted PayPal and are refunded by direct bank transfer (unless a cheque).
5. Postal Loans and Reservations
A. At our discretion you may be able to hire a carrier or carriers by post. For postal loans the standard loan period is for 4 weeks and loan fee and deposits are the same. An extra charge will be made to cover postage and packaging. A loan form will need to be completed and emailed to . Fees and deposits may be paid by gifted paypal or bank transfer.
B. It is also possible to reserve a carrier. If you make us aware of your desire to loan a carrier we will add you to the waiting list and give you an approximate waiting time. We will contact you when it is available and if you have changed your mind or we do not hear a response within 24 hours, we will move on with the list.
C. Postal loan and reservation services are made available entirely at the Library’s discretion and these facilities may be withdrawn at any time without notice.
6. Late Returns
A. If you return your carrier late we will charge £1 per day late fees for every day past the agreed returns due date until the date that you either return the carrier or pay to extend your hire including any fees incurred to that date.
B. It is often possible to renew your loan for additional weeks (unless the carrier has been reserved), with payment made by gifted Paypal or bank transfer.
C. Under adverse or unforeseen circumstances we may reduce or waive fines for late returns as long as the late period is less than 7 days and has been fully agreed by us before the end of the loan period (this also allows for things like postage delays).
D. If we do not hear from you within 30 days from the start of your loan, we will consider the carrier lost and keep your full deposit.
E. If you are unable to return your carrier by the agreed date due to Library staff illness or holidays, we will extend your loan period for free and agree a new returns due date with you.
7. Returning and Posting Carriers
A. Returns can be made at a Sling Meet following a prearranged agreement to attend or at an agreed time at 3 Herald Close, Bishop’s Stortford, Herts, CM23 4HN. If this is not possible the carrier and instructions may be returned by post to arrive on or before the returns due date.
B. Contact to obtain the address for Carriers and instructions to be returned by post.
C. The carrier is returned by post at your own cost and risk (we advise that you use Recorded or Special Delivery and retain proof of postage). Please ensure you allow sufficient time for the carrier to arrive by its return due date.
D. Please ensure that the carrier, instructions and any accessories are packaged appropriately – we prefer that you ‘double–bag’ the carrier and write both addresses on both layers.
8. Condition of the Carrier
A. All carriers are checked before lending to ensure that they are in good condition and working order. The borrower may check the condition of the carrier prior to the start of the loan.
B. If a carrier is received by post, any breaks or flaws that prevent its use should immediately be reported to the Library on receipt of the carrier. In such cases the hire fee will be refunded in full on return of the carrier however postal fees cannot be refunded.
C. It is the borrower’s responsibility to check over the carrier before every use. Check all buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If any damage is discovered, please stop using the carrier immediately and contact us.
9. Safe Use of Carriers
A. ALL CARRIERS ARE EXTREMELY SAFE WHEN USED PROPERLY; HOWEVER MISUSE CAN CAUSE INJURY TO YOURSELF OR YOUR CHILD. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE CARRIER CORRECTLY AND THAT YOUR BABY OR CHILD IS SAFE AT ALL TIMES WHEN USING THE CARRIER. Carry Cuddles Ltd cannot be held responsible for any accident that results in injury or death whilst the carrier is in your care.
B. We suggest that you then practice using the carrier with a doll/teddy or cushion/pillow so that you get used to the tying/fastening/adjusting methods.
C. Always ensure that you seat your child correctly in the carrier and check any knots regularly as children do not stay still and straps and wrap passes can move or become loosened.
D. If you feel any pain while carrying your child, change the carrying position or remove the carrier. If you are unsure about anything you’re doing or are at all concerned, please ask us. We can point you in the direction of lots of helpful sites to give you tips to make sure you’re getting the best out of the carrier and using it safely.
10. Care of Carriers
A. Under no circumstances is it permitted to smoke whilst wearing or holding the carrier. Please inform us if you are a smoker, or if there is a smoker in your home as we will need to carefully launder the carrier after it is returned. Smoking is known to increase the risk of cot death for babies, and these risks have also been linked to babies being in close contact with clothing or objects contaminated with smoke particles.
B. We cannot guarantee that there are no marks on the carriers we lend. Carriers are spot–cleaned regularly and/or laundered as appropriate when the lending schedule allows. If you would prefer to use a freshly laundered carrier please request this before you borrow. Please return your borrowed carrier in clean condition.
C. For soft carriers (wraps, slings and Asian styles) please spot clean any marks and more soil–prone areas (e.g. on straps and top edges) when they occur using liquid detergent/washing up liquid and water. If necessary wash the carrier before returning it using liquid detergent (ideally Ecover) and washing cycle suitable for delicates. Protect rings by putting a sock or similar over them, held on with an elastic band.
D. For soft structured carriers, framed carriers and anything with significant padding, structural elements or buckles please avoid putting in the washing machine. Do spot clean any marks when they occur using washing up liquid or liquid detergent and water, and ensure that straps and areas where baby may suck or chew the carrier are clean before returning. In extreme circumstances where the carrier can only be washed in a machine, please do so in a pillow case to reduce risk of damage to the carrier.
E. We cannot guarantee that there are no animal hairs on our carriers, but we ask that all carriers are kept away from pets to minimise this possibility. If you are very allergic to animal hairs, please request that the carrier be laundered before you borrow it to help reduce any potential reaction. Slings are kept in a home with a cat.
F. Food and posset marks are expected when carrying children, but please keep the sling away from anything that may stain more permanently (oil, paint, pens, etc.), or anything that might damage it (scissors, Velcro, keys in your bag, fire, etc.). The cost of damage beyond normal wear and tear may be removed from your deposit.
A. All slings, carriers, instructions and accessories remain the property of Carry Cuddles Ltd at all times, and all loans are subject to availability and our discretion.
Benefits of Becoming A Member of Carry Cuddles
10% off workshops and consultations.
50% off hire rate
Special Members Only Events
A yearly membership costs £25 (for 2018) which lasts for a year from the sign up date.
We reserve the right to increase prices as needed, with at least two week's notice.
We require one proof of current address. You must inform us if you change address and bring proof of this in order for our records to be updated.
Loss or Damage
You will be liable to cover any costs occurred if the sling is lost or damaged beyond normal wear and tear and the damages will be claimed through the small claims court if necessary. If we do not hear from you after 30 days from the start of your loan we will consider the sling lost, file a claim for the total costs of the sling plus any outstanding late fees and cancel your membership. Please keep your membership card safe as you will need this in order to hire. Charge of £3 for a replacement.
Use of Membership
The membership is for your own personal use. It can only be used by the person who took it out. If you loan your card to anyone then the membership will be terminated without warning and without refund. It will not be returned under any circumstance.
Carry Cuddles Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Carry Cuddles Ltd may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 01/12/2017
What we collect
We may collect the following information:
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• Indicate that you do not want the information to be used by anybody for direct marketing purposes.
• Revoke previously agreed use of your personal information for direct marketing purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Carry Cuddles Ltd website is hosted by using servers based in the United States. By using this website you are agreeing that any information you supply, including any correspondence by email can be stored outside the EEA.
You may request details of your personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email . If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Website usage terms and conditions
The term ‘Carry Cuddles Ltd’ or ‘us’ or ‘we’ refers to the owner of the website.
The term ‘you’ refers to the user or viewer of our website.
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.
Carry Cuddles Ltd Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Carry Cuddles Ltd, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Carry Cuddles Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Carry Cuddles Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of the Carry Cuddles Ltd - © Carry Cuddles Ltd 2017. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit or store the content of this website or parts of this website in any other website or any other form of electronic retrieval system.